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Category: Product Support

Find expert assistance to help you troubleshoot technical issues with the Moz tools.


  • moz pro moz local

    You can see updates regarding known outages on our Moz Status page here: https://moz.com/help/status/maintenance-and-outages

    | HayleyBowyer
    0

  • moz pro moz local

    We handle cancellation concerns individually through our help team! Please reach out to them directly via email at help@moz.com! We also have a help article that walks through exactly how you can cancel or make changes to your accounts: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-pro Thanks!

    | HayleyBowyer
    0
  • UNSOLVED

    moz crawler

    MOZ crawl has been waiting since April 2nd. Whats the deal? I am not able to "recrawl", so i have been stuck in limbo.

    | WebMarkets
    0
  • UNSOLVED

    ga4

    With the new GA4 coming out in 2023, can our Moz accounts connect to the new GA4 property?

    | ArttiaCreative
    0
  • UNSOLVED

    looping error bug

    When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?

    | Zigaflow
    0
  • UNSOLVED This question is deleted!

    0
  • UNSOLVED

    matrix

    Hello We are going through the exercise of keyword matrix and want to know if we can get someone to listen in for 5-10 min to make sure we are on the right track. Thank you - Brad

    | B2daGz
    0
  • UNSOLVED

    performance metrics crawl error

    I am getting an error:
    Crawl Error for mobile & desktop page crawl - The page returned a 4xx; Lighthouse could not analyze this page.
    I have Lighthouse whitelisted, is there any other site I need to whitelist? Anything else I need to do in Cloudflare or Datadome to allow this tool to work?

    | bhsiao 0
    1
  • UNSOLVED

    cancelation

    Hello, I need to cancel my account, how do I do that?

    | heelo
    0
  • UNSOLVED

    cancelation cancelmyaccount

    Hello, I need to cancel my account, how do I do that?

    | ray96
    0
  • UNSOLVED

    charged help

    I forgot to cancel the trial period on time and my card is charged.
    I sent 2 emails to help@moz.com with my account credentials. But I didn't get any reply yet. How can I get my money back?

    | Pasindukw
    0
  • SOLVED

    duplicate content

    Hello,
    Recently I noticed a new duplicate error notification.
    This page: https://www.earley.com/insights/internet-things-and-product-data
    is flagged as 'duplicate content' with 142 affected pages.
    Here's an example of one of the affected pages:
    https://www.earley.com/insights/how-ontologies-drive-digital-transformation
    This is not an ecommerce site. The affected pages are blog posts. We are pretty prolific writers and over the years we have produced nearly 300 articles. We are a consulting firm and the articles are about our area of expertise and cover a wide range of topics within that space.
    I just don't understand why this would be flagged as duplicate or what I'm supposed to do with this information!
    Help!
    Thanks!
    Sharon

    | EISMarketing
    0
  • UNSOLVED

    on-page grader

    To the Moz team - When will your on page grader be fixed

    | RiseSEOServices
    0
  • SOLVED

    moz community points

    What happened to the MOZ points system and rewards for participating?

    | WebMarkets
    0
  • UNSOLVED

    moz pro

    Hello in the last month or so I seem to no longer be able to log into Moz using Safari 15 on my Mac. I have content blockers disabled (though that shouldn't be a requirement anyway). Please fix!

    | duncanwilcox
    0
  • SOLVED

    site crawl

    How can I start/restart a new site crawl? I requested one 2 days ago on one of my sites, and it won't complete. It's only 150 pages -

    | PaulBarrs
    0
  • SOLVED

    site crawl

    I began my site crawl on November 3rd and now it is November 7th and it is still "in progress". Why is this happening?

    | CarisaS_Wenda
    0
  • SOLVED

    resolved

    i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...

    | alexx1212
    0
  • SOLVED

    I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
    b704ec57-5b3a-491d-9433-47576466ef20-image.png

    | TriforceMedia
    0
  • SOLVED

    generate pdf report not working

    | V2G
    0
  • SOLVED

    cancel

    I was charged after cancelling my account that is not being used. What should I do? Cancel with my bank?

    | ValFulton
    1

  • This is not a new campaign. It updates every Thursday but this week did not update some sections like:
    Search Visibility
    Desktop vs. Mobile Search Visibility
    Top National Keywords
    Top Local Keywords
    Rankings

    | alliancehvac
    0

  • How to I select what dates to report from? I would like a quarterly report - is it possible to compare to the previous year/quarter?

    | kaymcgarr
    0
  • SOLVED

    Hi Moz team, I forgot to cancel my 30 days trial and I have never used it and I do not intend to use it.
    I just got an email from your side about charging 179 USD just realized after 20 hours.
    I would appreciate if you can refund the money and help me out. Please kindly consider 😞 Thanks a lot for your understanding.

    | GBY91
    0
  • This question is deleted!

    0
  • SOLVED

    bill charged moz pro

    Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.

    | Wenalyn
    0
  • SOLVED

    Hello, I am trying to check my website https://whatnumberisiv.com Domain Authority but my Mozbar is not working, When I try to install Mozbar Chrome Extension; it is showing 404 Error. What is the solution of this error? whatnumberisiv.com

    | Sohail0373
    0

  • Hi ! my moz bar is not working and not showing DA/PA of website.

    | etokam
    1

  • Hi 
    there are some errors in this website. When i check this with my friends laptop it shows different DA PA
    but if i check this on my PC it shows different. Now which one is perfect? 
    Here's the Name and link of website Juicks
    Please check this and guide me where i am doing wrong. Thank you.

    | Bdgbye
    0

  • Does Moz track position 0, if yes then at what position? I have some of keywords  for our website are appearing in featured snippet and Moz showing them ranking at #51+. In starting it seems I assume it's a ranking fluctuation but this is there from quite a long time and still showing same results.

    | ruchirasharma
    0
  • SOLVED

    Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.

    | BuiLungTen
    0

  • I have a website https://www.bodolandresult.net whenever I open the both at same time mozbar occupy space over its header menu

    | Niujbuj76
    0

  • I am facing a problem that my MOZ bar is not showing a PA of my website page ipad rental. Kindly, tell me is there a problem with my page or extension?

    | rankvizguru
    0

  • i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks

    | Iuj873g
    0

  • Keywords showed volume before but now they say 'no data available'. And this is happening with common words like "prints" - I'm dead certain this keyword should not have 'no data available'.  What's going on? How do I reset or fix this? I only have 12 days left of my trial and I can't even use the feature I need.

    | Andresia
    1

  • For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.

    | T_Cooper
    0

  • Four month ago I launched my website stylistfontgenerator.com , and i write about latest fonts which we used in our blogs,artices,letters. Well, when i check stats of my website in moz, it doest not show ranking keyword in moz.
    What is this issue, and how i resolved this issue. Thanks
    Alex!//

    | sbfhjsdfsdbfh
    0

  • I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com

    | CGoldrich
    1

  • my website is best self tanning oil  are not searching in moz search bar how to show in search bar please help me

    | jksoiuerw
    0

  • Sometimes the MOZ logs out of my account on its own, and I'm quite annoyed about this, how can it not log out of the website even though I've already saved it?

    | gogoanimetp
    0
  • SOLVED

    Hello, Where can I manage and download all the keywords I have added to a campaign? Thanks so much! Greg

    | Awakening-Mind
    0

  • How do I get my campaign to go active? I am currently using the 30-day free trial.

    | JOhnClarkMartin
    0

  • i use moz extinction but many time they not working can any one help me

    | yenahi8564
    0

  • i already cancel when date 8 now i being charge? i dont being charge How could i cancel it from carD??? nb24hLv

    | er1kson_18
    0

  • |

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